Kinmo Privacy Policy

How can we help?

Set-up steps, quick fixes and a way to reach the team.

Set upTroubleshootingCamera and privacyContact

Set up Kinmo

  1. Check your device. Kinmo runs on iPhone and iPad with iOS 17 or later, and Android phones with Android 14 or later.
  2. Connect to your TV (recommended). Use a USB-C to HDMI cable for the smoothest play. Plug it into your phone and a free HDMI port on your TV, then switch the TV to that input. You can also cast wirelessly, but expect a little more delay.
  3. Open Kinmo and allow camera access. Place your phone so the camera can see your whole body, step back, and start playing.

Troubleshooting

The game feels laggy or delayed

  • Connect with a USB-C to HDMI cable instead of casting. Wireless casting adds delay.
  • Turn on Game Mode or Low Latency Mode in your TV's picture settings.
  • Close other apps running on your phone and let it cool down if it feels hot.

Nothing shows on the TV

  • Change the TV input (Source) to the HDMI port your cable is plugged into.
  • Check both ends of the cable are firmly connected, and try a different HDMI port.
  • Make sure your cable supports video output. Some USB-C cables only charge. If you are casting, check that your phone and TV are on the same Wi-Fi network.
  • Unplug and reconnect, then reopen Kinmo.

Kinmo doesn't follow my movement

  • Check camera access is on for Kinmo in your device settings.
  • Clean the camera lens and play in a well-lit room, with light in front of you rather than behind.
  • Stand far enough back that your whole body is in view, and avoid busy or cluttered backgrounds.

The app is frozen or crashes

  • Close and reopen Kinmo, or restart your phone.
  • Update Kinmo and your phone's operating system to the latest version.
  • If it keeps happening, email us using the details below.

Camera and privacy

Kinmo uses your camera to detect movement. Video is processed on your device and is never uploaded or stored. There are no accounts for now, so you don't need to sign up to play. Read our Privacy Policy for details, or email us to ask for your data to be deleted.

Contact our team

Email us at tech@miloapp.in. To help us solve it faster, include:

  • Your phone model and OS version
  • The Kinmo app version
  • How you connect to your TV (cable or cast) and your TV model
  • The game you were playing and what happened, with any error message

Please don't send passwords or payment details. We will never ask for them.

PlaySocial Labs Private Limited
VO-582 at WeWork Latitude, 10th floor, RMZ Latitude Commercial, No. 69/458/69, Bellary Road, Hebbal Kempapura, Bangalore North, Karnataka, India 560024